Child Safety Standards

Sorella has zero tolerance for child sexual abuse and exploitation (CSAE) in any form. This page sets out our standards against CSAE: what is prohibited, how we detect and act on it, how to report it, and how to reach us. It applies to everyone who uses Sorella.

1. Who can use Sorella

Sorella is not directed to children. You must be at least 18 years old to create an account. If we learn that an account belongs to someone under 18, we delete it, as stated in our Privacy Policy.

2. Prohibited content and conduct

The following are strictly prohibited on Sorella and lead to immediate action:

• Child sexual abuse material (CSAM): creating, uploading, sharing, requesting, or linking to any sexual or sexualized content involving a minor, including drawn, animated, or AI-generated content.
• Grooming: contacting or befriending a minor with the aim of sexual abuse or exploitation, including attempts to move conversations with a minor to another platform.
• Sextortion: threatening or blackmailing a person, including a minor, using real or alleged intimate images.
• Sexualization of minors: any content or behavior that presents a minor in a sexual manner.
• Trafficking: any facilitation of the sexual exploitation of a minor.

3. How we enforce these standards

• Human review. Every report is triaged by a trained human, not an algorithm, and acted on within 24 hours.
• Immediate removal. Accounts involved in CSAE are permanently banned and the content is removed and preserved as evidence for the authorities.
• Reporting to authorities. We report CSAM and CSAE activity to the relevant authorities, including law enforcement and recognized bodies such as NCMEC and, in France, the PHAROS platform, in accordance with applicable laws.
• Cooperation. We cooperate with law enforcement requests relating to child safety and comply with the child safety laws of the regions where Sorella is available.

4. How to report

Every message and profile in Sorella can be reported with one tap, directly from the conversation. Reports are confidential. You can also write to us at safety@sorella-app.com, whether or not you have a Sorella account.

If a child is in immediate danger, contact your local emergency services first (112 in the EU, 911 in the US).

5. Point of contact

Our designated child safety point of contact is reachable at safety@sorella-app.com. This contact is prepared to discuss our CSAE prevention practices and to respond to notices from authorities and child safety organizations.

6. Related policies

These standards complement our Privacy Policy and our community guidelines. We review them regularly and update this page when they change.